Orders made from UK or AFRICA should not exceed more than 2 items per order so as not to incur extreme shipping costs.
DUE TO THE ONGOING COVID-19 PANDEMIC SHIPPING CARRIERS ARE CURRENTLY TAKING LONGER FOR DELIVERIES. Any delays once your order has shipped are beyond Pipy's control.
FREE SHIPPING:
We offer free shipping on orders over $100 (before GST) within Canada. Shipping fees apply on orders to US, UK and Africa. Please select your shipping option at checkout.
ORDER PROCESSING TIMES - ALL DESTINATIONS:
We aim to ship all orders within 7 working days of placing the order, although we do our best to ship these out to you much sooner, usually within a day or two. You’ll get an email from us to let you know as soon as it’s on it’s way.
STANDARD SHIPPING WITHIN CANADA:
Our standard shipping service is Canada Post expedited mail, for this please allow 2-7 working days after shipping for your order to arrive.
EXPRESS SHIPPING:
If you wish to pay a little extra for your shipping in order to receive it faster, we are also happy to ship using FedEx/UPS etc. Please contact us for a quote prior to ordering if you wish to do so, at [email protected].
FORT MCMURRAY ORDERS:
If you are based in Fort Mcmurray, Alberta, Canada, you can pickup your order or get it delivered for free. Please email us [email protected] to arrange pick up. We will notify you via email as soon as your order is ready.
We are based in Parsons creek, Fort Mcmurray. Please note that we work from a home based studio, so all order pick ups are by prior appointment only.
All orders must be collected within 6 weeks of the order date, unless by prior agreement. After this time any uncollected orders will be deemed cancelled, with no refund issued. Within the 6 week period, if for any reason you need to cancel your order, please email us at [email protected]
If you need to cancel after your order is ready to collect, please note there is a $20 admin fee (or the full cost of your order if less than $20), to cover the costs of packaging materials, labour and charges. This cost will be deducted from your order total, and the balance refunded to you. Refunds are sent via bank transfer within 5-7 working days.
US ORDERS:
Our standard shipping service is via regular mail, for this please allow a minimum of 5-10 working days after shipping for your order to arrive.
Please note that the buyer assumes any and all duties and customs costs for orders shipping outside of Canada.
INTERNATIONAL ORDERS:
For International orders delivery times can depend on the local customs procedures, so we recommend you check this locally before ordering. Typically it takes at least 4-12 weeks or 7-13 business days from after we ship (depending on your shipping method) to arrive at the customs office in your County.
Please note that the buyer assumes any and all duties and customs costs for orders shipping outside of Canada. We recommend you check the cost of any International customs charges before placing your order.
DELIVERY ISSUES:
If you’re concerned that your order still hasn’t arrived after 3-4 weeks, please send us an email at [email protected] and we'll check into it for you wherever possible.
Please be aware that the cost of shipping large items outside of Canada can be very high. We will always do our best to limit any costs for you, but unfortunately the carrier charge is beyond our control.
At Pipy, we do our very best to ensure your order is packaged to the highest standard before it leaves us. Therefore please note that Pipy is not responsible for any lost, stolen or damaged shipments, however please let us know if something has happened and we will do our best to make it right.
Please note all delivery times are approximate, and we are not responsible for any carrier delays beyond our control.
FEEDBACK:
We love to hear your feedback on your Pipy products, if you could take a moment to share you new purchase on Instagram or Facebook we'll love you forever! Tag us Instagram: @pipys_corner or Facebook: Pipys corner